Online CHAT sessions are immediately addressed while online by the available technician.

This support is available 8:00am - 5:00pm EST, M-F (except holidays).

If issue cannot be resolved immediately, or requires further research or escalation, it is added to the support queue and will be addressed as soon as possible (often including during off-time as well.)


Note: See Holiday Schedule for exceptions.


This is probably the fastest and most accurate way to submit and resolve problems.

This option is also often available during extended hours while new-product or new-app introductions and major revisions are launched (since our HelpDesk staff can provide assistance from any computer, any time, and any where!.)

Just look for the CHAT icon on the Portal screen.